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Post being replied to
You cannot rebuild the Synology OS? by rflor
What did Synology support tell you? I would expect you could reinstall the OS from scratch (equivalent of Windows Safe mode) while still protecting the data partitions.
As noted downthread, it'd be a PITA to try and run Linux mode in Windows. Best way is to find someone who is Linux literate that can mount the drive in a native Linux environment and move the data. As a RAID 1, I agree it should all be there on one drive.