Formerly platinum on Delta and I think they are shiite
by Lazarus (2012-12-31 13:17:49)
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  In reply to: My 2 cents  posted by missnd



I started full time travel again in September and did ~65K miles this year, 59 on united and 6 on Delta. Delta's customer service has noticeably gone to hell since I was platinum. Their FF program is more difficult to reach the highest level than United's program. As a Gold on United, I consistently get more upgrades than my colleagues who are Diamond on Delta. Their phone App is useless and their website is not much better. The only advantage I have seen is that lounge access is easier. I travel international weekly, so I get that anyway.

FWIW, I started getting First Class upgrades on United at around 20K miles. I think their system may have an algorithm to detect long term flight patterns of frequent flyers.


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