They take their lifetime warranty seriously. I'm on my 2nd free shell. I bought a Mountain Light jacket in high school, abd tore it skiing 5 years later. Sent it to them, and they sent me the current version. This was about 2002.
I had that shell until about 2008, when the Gore-tex lost its ability to bead water. It still didn't come through, but it would soak into the fabric and take a long time to dry out. Called, they said send it in, and they sent me another new one.