There are various non-profits that help people in these

situations and I would probably start with them (often free). This stuff can get very complicated quickly and the nature of assistance and options on forbearance, forgiveness and even legal challenges (something call borrower defense to repayment) keeps evolving. Where she went to school can matter a lot (i.e. for profit vs non-profit). From whom you are borrowing matters. What was studied could matter.

Bottom Line: You need to find a non-profit that works just in this field and they are out there. Quick Google:

https://www.nerdwallet.com/article/loans/student-loans/tisla-review-student-loan-help